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Frequently Asked Questions

Scheduling & Payment:

What is the easiest way to schedule a cleaning?

  • You can click the "I'm ready to schedule"  link connected to your estimate, email us or call the office at 614-553-8505.

Do I need to be home at the time of the cleaning? 

  • No, you do not have to be home while the cleaning is being completed.  We can email or text you the invoice after completion of the job.

What happens if we need to reschedule due to weather? 

  • Our team will contact you with the soonest available date.

What forms of payments do you accept?​​

  • We accept cash (our technicians however do not carry change), checks or debit/credit cards through our invoicing software. If you are not home at the time of service we will email/text you the invoice which will allow you to pay directly . 

Why should I choose your company for my power washing needs? 

  • Expertise and Experience: With over 13 years serving the community, our technicians have the necessary expertise and experience to handle different types of surfaces, materials, and home exteriors. They are trained to assess the condition of your home and determine the appropriate pressure, techniques, and cleaning agents needed for effective and safe power washing. 

  • Quality Results - Guaranteed: Our services can deliver high-quality results that exceed your expectations. Our technicians have access to professional-grade equipment and tools, along with leading industry techniques, to ensure thorough cleaning and removal of dirt, grime, mold, mildew, and other stubborn stains from your home's exterior surfaces.

  • Time and Effort Savings: Power washing your home is a time-consuming and physically demanding task, especially if you lack experience or the right equipment. By hiring a professional, you save yourself the hassle of a potential mishap and can focus on other priorities while we handle the cleaning. Sit back and relax and let us handle the dirty work!

  • Safety Considerations: Power washing involves working with high-pressure equipment and chemicals, which can be dangerous if mishandled or applied improperly. Our technicians are well-versed in safety protocols and take all necessary precautions to protect themselves, your property, and the surrounding environment. They understand how to avoid damage to delicate surfaces and minimize any potential risks.

  • Customized Services: At Stillwater, we can tailor our services to meet your specific needs. Whether you require a complete exterior cleaning or want to focus on certain areas like your driveway, patio, or deck, we can accommodate your preferences. Our expertise allows us to recommend the most suitable cleaning methods and products for different surfaces, delivering optimal results.

  • Preventative Maintenance: Regular power washing by professionals helps to prevent the buildup of dirt, grime, and organic growths that can cause long-term damage to your home's exterior surfaces. By investing in professional cleaning, you can extend the lifespan of your siding, decking, fences, and other outdoor structures, saving you money in the long run on potential repairs or replacements.

House Wash:

Roof Cleaning Treatment:

What should we do to prepare for a house wash?

  • If you have any potted plants, furniture or other valuables along the house please move them away from your home 10+ feet. We will place a covering over any planted foliage along the home that cannot be moved. Also, make sure all doors and windows are closed and that all persons and pets remain in the house during the cleaning.

How long will my house wash take? 

  • For most average size homes the house wash will take 1-3 hours. Larger homes may take longer. 

Will the green algae on my siding come clean with a basic house wash? 

  • Yes, removing all algae is included with a basic house wash. 

Will gutter debris be removed with my house wash? 

  • No, our house wash is not intended to remove gutter debris but we do clean the outside face of the gutter. 

Are the house wash chemicals safe for our plants and pets? 

  • Yes, our chemicals are biodegradable and our process is 100% safe for your plants and pets.

Will my windows be cleaned with the house wash?

  • We do not squeegee or wipe the windows down but they do get rinsed with the house.

Will you need to use my water?

  • Although we do bring water with us we still need access to your water spigot to ensure we have enough to complete the cleaning.

Will you remove bird or bees nests?

  • No, we do not remove nests.


Will the roof cleaning treatment remove moss at the time of service? 

  • Not immediately, however as the treatment is designed to kill the moss at the time of service it may take a weeks for the moss to fully detach from the shingles.  This soft wash process is recognized by ARMA and is the safest way to treat and remove moss. High pressure is not recommended for any roof cleaning treatment as this can detach granules and pull shingles from the roof. 

Will the black streaks on my roof be removed at the time of a roof cleaning treatment? 

  • Yes, our roof cleaning treatment is designed to remove all gloeocapsa magma (black streaks) at the time of the cleaning.

Is the roof cleaning treatment safe for my roof?

  • Yes, it is 100% safe for your roof.  We follow all of the Asphalt Roofing Manufactures Associations (ARMA) recommended cleaning methods to safely and effectively bring your roof back to life. This is a complete soft wash process (no pressure washing). 

Do you clean slate roofs?

  • Yes, we can safely clean the moss and black streaking from your slate roof. Replacement of a slate roof can easily run upwards of $50,000 depending on material used, making our soft-wash slate roof cleaning service the bargain of the century. 

Will all roof debris be removed prior to the cleaning? ​

  • We try to remove as much as we can but this does not guarantee all will be removed. 

Concrete Clean & Seal:

Should concrete be sealed after a routine cleaning?

  • To protect the integrity of the concrete it is recommended that your concrete be sealed every 2-3 years. This will help protect it from staining, cracking, freeze/thaw damage, spalling and salt intrusion. It's very important in Ohio with our winter climate.

Will oil stains be removed from my concrete?

  • Unfortunately the surface cleaning will not remove oil stains but the stains may lighten from the cleaning. However, oil stains can be treated beyond what is included in a basic clean. 

Will organic staining from leaves or berries be removed with the cleaning?

  • Yes, our cleaning process is designed to remove organic staining from your concrete.

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